Return to site

Ingenico troubleshooting

broken image
broken image

(Note: Only order replacement/new terminals through U-M Treasury to save money.Power Fail Recovery Error (Verifone terminals).(Note: Only U-M Treasury can authorize a credit card terminal to process through the Internet/network - 'Ethernet connection.').(Cleaning frequencies are dependent on how many cards swiped and how dirty/dusty the area.).(Note: It is recommended to use a 'cleaning card' normally and only use a dollar bill sparingly.).Interruptions When Processing a Transaction: Testing a terminal in a digital phone line will not work.) (Note: most office phone lines are digital - not analog.Ingenico terminal instructions at the 2 minute 45 second markĪnalog Phone Line Terminal Communications Issues:.Verifone terminal instructions at the 1 minute mark.Setting or Verifying the Terminal Date and Time: Verifone terminal instructions at the 3 minute 30 second mark.Ingenico terminal instructions at the 1 minute 35 second mark.Written instructions for VeriFone VX 520 terminals.Terminal tips and troubleshooting from Worldpay: *** If it is determined you need a new credit card terminal, order through U-M Treasurer's Office ( instead of directly through Worldpay to receive a discounted terminal *** *** Please remember that only U-M Treasury staff are allowed to repair or replace your credit card terminal ***

broken image